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In this Salesforce support screencast, viewers learn how to identify why a record was not sent from MobileConnect after an SMS messaging campaign. The tutorial explains steps to take when a subscriber, like Jane, reports not receiving a message. Various tools for troubleshooting are discussed, including user interface elements, reports, and query tables to analyze the situation. The video emphasizes the importance of checking if the record qualified for the send by confirming its inclusion in the list. It sets the stage for a detailed exploration of the methods available to investigate send failures to subscribers.