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In this video tutorial, Benitez discusses how to send an email using a queue, building on his previous episodes where he demonstrated sending emails from a user account using defined email templates in Dynamics 365. He explains that sending from a queue is useful for generic email addresses, such as "no reply," commonly used in customer service centers. The tutorial will cover a specific use case, similar to his earlier episode, where he sends an email to a single recipient using an email template associated with the message. The video aims to provide practical guidance on implementing this functionality.