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To measure customer satisfaction effectively, design a survey to be sent out annually or after service delivery, aligned with ISO 9001:2015 requirements. Regular surveys should give a comprehensive view of customer experiences, aiding in strategic decisions for continual improvement. To maximize feedback, keep surveys short and straightforward, using clear questions to minimize confusion and abandonment rates. Focus on purposeful questions; every inquiry should serve a clear intent, as poorly formulated questions can lead to customer confusion.