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Nik from sherry fund the most award-winning small parcel auditing platform here with a bit of information intended to help you navigate the convoluted world of shipping today were going to talk about refunds on service failures for United States Postal Service USPS on Priority Mail express service USPS offers a refund on service failure meaning that when a package is delivered late you the shipper can claim a refund on the cost related to shipping that package to get the refund theres a few documents that you need to collect before you go to your local post office to request a refund this video is going to cover the process in detail the first step is running an audit on your shipment to see if it was indeed delivered late this requires you to look at the delivery date and compare to see if it has been delivered by the cutoff delivery date that cutoff delivery date is the time stamp on the day that USPS stated the package would be delivered in other words compare the delivery commit