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In this video tutorial, Benitez explains how to replicate sending emails using Power Automate based on predefined email templates in Dynamics 365 or Customer Engagement Services (CES). He outlines the agenda, which includes explaining the concept of email templates in CES, discussing current capabilities in classic workflows, showcasing a use case, and presenting a demo. This topic was inspired by a question from Microsoft MVP Sarah, regarding utilizing Power Automate for sending emails based on templates she created. Benitez also mentions another MVP, Kimmy, who contributed to exploring this method. The session will cover the functionality and constraints of this approach.