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In the video tutorial, the speaker discusses the common phrase "send me more information" that prospects use during sales conversations. This phrase often indicates a polite way of saying "no," as many salespeople experience. The speaker emphasizes that when prospects request more information, it usually means the salesperson hasn’t provided enough details or failed to properly qualify the prospect's needs. This stall in the sales process occurs because they don’t see a compelling reason to take action. The video highlights the importance of addressing prospects' needs effectively to move forward in the sales conversation.
