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in this video tutorial were going to show you how to use the SMS functionality inside tickets this allows you to send SMS or text alerts to your end-users so lets go ahead and pick one of these tickets from my list view I like this first one so Im going to click on the title of it to open the ticket detail page it is very important that we need to ensure that there is a mobile number associated with this contact otherwise you wouldnt be able to send a text message right once we verify that when were ready to send an SMS we can go into more actions in the top right corner and from there select send SMS once I click on that link it automatically takes me into a page where I can add the details on the message it shows me whats the number that is sending the SMS from thats the number associated with your happy Fox account also your managers might have templates ready for you that makes it easier it automatically fills up all the details or if you rather create a quick message on th