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This tutorial demonstrates how to create a support ticket via email using Microsoft Power Automate. It begins by directing users to Power Automate to connect support emails with the Steadypoint Help Desk app. Users can set up multiple email accounts to collect support requests. The process starts with signing into the account, selecting "Data" from the menu, and choosing "Connections." If no pre-existing connections are available, users will click "Create a connection." Four individual connections need to be established: Office 365 Outlook for ticket reception, SharePoint for ticket creation, and connections for user information retrieval and content conversion. Once all connections are created, users can manage support tickets effectively.
