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In today's video, the focus is on the importance of email templates for businesses and the process of setting them up. The speaker emphasizes that if you have to write an email more than once—such as for scheduling sessions or addressing common questions—it's essential to create a template. This approach saves time and ensures consistency in communication. The speaker shares their previous experience of writing responses on the fly without clear policies, highlighting the difficulties faced due to the lack of structured templates. The message is clear: developing email templates is a crucial step for efficient business communication.