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[Music] how to create email notifications for agents agents and requesters can get email notifications when a ticket is created or acted upon in this video we will consider the scenario to send an email notification to the agent when a new ticket has been created navigate to admin then under workflows click on email notifications choose the tab agent notifications click on the edit button next to the new ticket created notification youll now see a section where you can modify the subject and the description for the email notifications you can also add values related to the ticket ticket fields or contacts using placeholders by clicking on the insert placeholder option and choosing the placeholder if you have configured multiple languages within freshdesk you will be able to find the option to configure the content for each language at the top the notification will then be sent in the chosen language once youre done modifying the content click on save at the bottom of the page make s