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In this video, attorney Robert Flesses addresses common complaints from viewers about landlords, particularly failure to make necessary repairs. He emphasizes that not all landlords are bad, but bad landlords often neglect their responsibilities. Flesses outlines the steps tenants should take when faced with such issues. The first step is to write a concise letter to the landlord detailing the problem and including pictures, while setting a deadline for repairs. It's crucial to send this letter via certified mail to ensure there is a record of the communication. This process serves as an official request for repairs, giving tenants a clear course of action.