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hello everybody my name is keith thomas and today im going to be giving a overview and demonstration of the text local ticketing feature thats available within all messenger 3.0 accounts and the ticketing feature is a is a great way to add a little bit of interactivity to any outbound sms marketing campaigns and essentially it will let you send one-time use or multi-time use vouchers inside of your sms messages theres two ways to send these out you can send tickets to a contact list of numbers that you already have so essentially a marketing database or they can be sent as part of an auto response to an inbound sms campaign such as a keyword on a short code whereby a customer will text into you and receive an automatic text message back containing a ticket and well cover both of them methods off within the demonstration itself well also touch on creating contact groups so you can upload your customer data into the account and ill give a very short overview of keywords on short c