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In this video tutorial from Pably, viewers learn how to automate the process of sending medical test reports to patients via WhatsApp. The speaker addresses the challenges faced by medical and pathological labs, where reports are typically sent manually through email or collected in person, leading to a time-consuming workflow. To streamline this process, an automation solution is introduced that allows lab staff to input patient and report details into a Google Sheets spreadsheet. This automation not only saves time and effort but also enhances customer satisfaction by ensuring prompt delivery of reports.