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good afternoon everyone thank you for joining us today for the webinar responding to requests for medical records and patient access your hosts today are cassie turner manager of tmlt risk management and kathy bryant manager of tmlt consulting services just a few housekeeping items before we begin there are resources available for you to download as well as the powerpoint presentation you will see those in a pod labeled files at the top left of your screen so feel free to download those um resources there if you would like to use them um theres also a q a box please put your questions there and we will answer the majority of those at the end of the presentation today at the conclusion of the webinar today you will receive a link of the recording um within the next week or so also if you wish to earn cme for today you will be given an evaluation at the end of the presentation to complete that evaluation if for some reason the evaluation does not load into your browser you will also re