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Good afternoon everyone, and thank you for attending the webinar on responding to requests for medical records and patient access. Your hosts today are Cassie Turner, Manager of TMLT Risk Management, and Kathy Bryant, Manager of TMLT Consulting Services. Before we begin, please note that resources, including the PowerPoint presentation, are available for download in the files pod located at the top left of your screen. We encourage you to submit questions via the Q&A box, which will be addressed at the end of the presentation. Following the webinar, a recording link will be sent to you within a week. To earn CME credit, an evaluation will be provided at the end; if there are issues loading it, further instructions will be given.