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ever receive an order confirmation a one-time password or a survey via sms with up to a 98 open rate in three minutes and its ability to docHub customers without cellular data access sms is the most trusted communication channel for businesses 8x8 sms api helps your business stay connected with customers anytime anywhere seamlessly integrate sms capabilities into your existing workflows send single or bulk sms blasts globally and manage your conversations easily in the 8x8 connect portal or through apis view analytics to see your sms performance and expenditure heres how to send a customer survey via sms using the 8x8 connect portal first click on sender then select sms or sms engage then select your sub account and click next you can upload add or choose existing contacts in contact groups once all your recipients are added click process contacts if the summary looks good to go click next here you can select from existing templates or compose a new message select your sender id then