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hi all um im going to give everyone a minute to filter in um if youre joining us please do say hi in the chat um and i want to welcome brittany brittany hows things in pennsylvania hi lily thank you so much for having me we have a gorgeous spring day here so there are no complaints im very jealous um being located in seattle we are uh incredibly rainy and still dark outside really so oh no i wont tell you about how much sunshine we have and make you jealous oh god it sounds so nice yeah hi everyone okay i see a few people filtering in um now that weve got um a couple people on well go ahead and get started just uh some housekeeping as we get warmed up here i want to encourage everyone to put any questions you might have in the chat as we will be putting together a q a document to send out following this webinar okay so hi my name is lily norton and today we are going to dive into why it pays to manage your sms contacts and were going to give you a good look at the strategies o