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[Music] how to send us your log files in the event of an error sending us error logs is simple just click on the windows icon on the bottom left or press your windows key and type in velocity you will see two results configure and system tray app were going to launch the system tray up once thats launched you will see in the bottom right hand corner if you click on the carrot that there is a new icon here called velocity connect module if you right click it hover over support and click on send trace file it will send the trace file to us which helps us figure out what exactly went wrong in sending a transaction to the gateway or what went wrong with the transaction when it comes back you can also send the log file here this log file contains errors that are thrown by our system and can tell us when theres a problem with the software itself the trace file helps us deduce when theres a problem with the gateway please keep in mind that these log files are specific to each computer fo
