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[Music] hi there its anita from texas lee today were talking about how to send and receive text using a two-way sms a two-way sms platform incorporates outbound and inbound text messaging which means you can send and receive text messages two-way texting opens up conversations with customers by allowing them to respond directly to you encouraging real-time dialogue here a few ways businesses can use two-way sms to connect with customers appointment reminders did you know that sms appointment reminders have been shown to reduce no shows by 38 appointment-based businesses can set up automated text reminders that can get sent to clients or patients a few days before their appointment recipients can confirm cancel or reschedule their appointment by responding to your text with a specific number or word customer service requests managing customer service requests over the phone or email is time consuming and inefficient to cut down on the volume of calls coming into your business set up