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A caller wants to book a single non-smoking room for one night on July 21st and inquires about laundry service and gym availability, which the hotel confirms. The hotel staff will send a confirmation email. Later, a guest named James Stewart arrives with a reservation for May 19th but finds a discrepancy: his booking is incorrectly recorded for two guests rather than four. The staff checks and verifies the booking for the 19th and confirms that Mr. Stewart’s room is ready on the third floor.