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Jedd discusses Jive's virtual fax option, allowing customers in the U.S. and Canada to send and receive faxes without a physical fax machine. This service is limited to phone numbers, not office extensions. Recent updates eliminate daily page limits for faxes, offering the ability to send an unlimited number of pages. However, for faxes exceeding 200 pages, it's advisable to split the documents into multiple emails for faster transmission. To begin using the virtual fax service, a system administrator must set up the virtual fax machine and provide an access code and unique domain name.