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The tutorial demonstrates how to create a support ticket via email using Microsoft Power Automate in the SteadyPoint Help Desk for Office 365. It begins by redirecting to Microsoft Power Automate, which connects support emails to the application. Users can configure multiple email accounts to collect requests. After signing in, they navigate to the data menu and select connections. Users either choose pre-existing connections or create new ones. Four connections must be set up individually: Office 365 Outlook for receiving tickets, SharePoint for ticket creation, Office 365 users to retrieve user information, and content conversion.