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In this video, we explore how to use docHub for capturing forbearance agreements through an online portal, focusing on a customer named Sarah Rose. Facing financial hardships that hinder her loan payments, Sarah aims to fill out a forbearance agreement to lower her monthly payments. She logs into her banking portal, where her profile information is pre-loaded. Sarah then accesses the forbearance agreement powered by docHub, which pre-populates her information for convenience. The platform's form field validation assists her in correctly entering necessary details, guiding her through completing all required fields efficiently.