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In this video tutorial, we demonstrate how to create a support ticket via email using SteadyPoint Help Desk Office 365. The process begins with Microsoft Power Automate, which connects your support emails to the app. You can configure multiple email accounts for support requests. Start by signing in, select "Data" from the menu, and then "Connections." If you have existing connections, choose one; otherwise, click "Create a connection." You’ll need to set up four separate connections: Office 365 Outlook for receiving tickets, SharePoint for ticket creation, and accounts for retrieving user info and content conversion. Follow the prompts to complete these connections.