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how to create and send certificates upon survey completion step 1 go to your event click on the communications tab click on surveys click the survey that you would like to issue the certificate step two scroll the page to the survey permissions section select who can take this survey the session level permission will allow you to create a session specific survey and thus a session specific certificate scroll down further in the survey settings to the completion acknowledgement email section select the send to survey completion acknowledgement email toggle and fill in the required information after filling in that information and the email body check the box attach attendance certificate pdf from word template click on the word template to download it design your own certificate and keep the tokens added for name in the word template recipient first name and recipient last name the tokens will replace the name of the attendee who is receiving the certificate email please ensure to save