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In this video tutorial, you'll learn how to automatically obtain customer feedback via SMS whenever a new order is placed on an e-commerce platform. The workflow involves sending an initial SMS to confirm the successful purchase, followed by a feedback request sent a few days later. To achieve this, you'll integrate WooCommerce (as the trigger application) with Twilio (as the action application) through the Pably Connect software. You will utilize Pably's delay feature to space out the workflow, allowing the feedback SMS to be sent after a few days. The tutorial guides you through the setup process, starting with accessing the Pably Connect website.