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in this video we are going to see how to get customer feedback Via SMS automatically so every time a new order is placed a purchase happens anything to any e-commerce platform what you want is you want to First send an SMS to the customer telling them about the successful purchase and then later like a few days later you want to send a feedback reply as well now how can you do that for this you will have to integrate the two applications and the same thing can be done using public connect software so here your trigger application will be woocommerce and your action application will be twilio then again you are going to use a feature by public which is delay to delay your entire workflow for a few days and then you will use twilio once again now how can this entire process be automated and how can you do this yourself to understand that let me take you to my screen to begin with the process we are first going to type the urlpably.com connect and as we do that here we have docHubed the l