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To effectively send text messages through the system, it's crucial to understand the phone number columns in the cycling database. There are four categories for phone numbers: home phone, alternate phone, business phone, and cell phone. However, the ability to enter phone numbers may vary, with some users seeing only two fields. It's important to note that text messages will only be sent if the recipient's cell phone number is correctly logged in the system. To facilitate this, SMS resources can perform a directory lookup, but first, you need to provide them with a copy of your directory. James will explain how to obtain and place the directory on your desktop for this purpose.
