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The key to effective correspondence, whether positive or negative, is to be short, clear, and understandable. This tutorial focuses on writing letters of complaint, which arise when experiences fall short of expectations, such as poor customer service, unfulfilled promises, or defective items. Crafting a complaint letter typically stems from a need to express dissatisfaction or seek resolution. It’s advised to initially draft your feelings when emotional, then discard that draft. Reflecting on the situation allows you to pinpoint specific issues for a more constructive final version of your letter. This approach helps convey your message effectively.
