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Effective correspondence, whether positive or negative, should be short, clear, and easy to understand. This tutorial discusses writing letters of complaint, which are necessary when individuals or situations fail to meet expectations, such as poor customer service, unfulfilled promises, or defective items. To write a complaint letter, you initially need to feel compelled to notify someone or seek relief. When drafting the letter, it’s advisable to write a first draft that captures your heightened emotions but then discard it. This allows you to refine your message by identifying and focusing on the key points you want to convey in a more composed manner.
