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In this tutorial by James from Practice Dilly, viewers learn how to send and receive text messages to patients. After logging in, users can access the Message Center on the left panel to view past exchanges. To send a new message, users can search for a patient by their last name, with automatic retrieval for those using software like Dentrix, Eaglesoft, or Open Dental. After selecting the patient, users type their message and click send, allowing patients to easily recognize the message source since it comes from the office number. Responses appear in the same chat window, and users can also send messages directly by entering the mobile number. Additional features include viewing patient information by hovering over the info icon next to the contact.