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The caller is contacting a person regarding a complaint forwarded to the Chase Executive Office. They request verification of the last four digits of the social security number for identification purposes. The caller mentions that they received a complaint about an experience at local Chase banks, where the person wanted to deposit a promissory note, arguing that it is considered legal tender under UCC codes once signed. The caller acknowledges a previous conversation with Chase's representative, who documented the complaint, but expresses the need for clarification on the details of the complaint to better understand the situation.