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[Music] part one you will hear a woman ordering some goods from a mail order company by telephone first you have some time to look at questions one to eight you should answer the questions as you listen because you will not hear the recording a second time listen carefully to the first part of the conversation and answer questions one two eight cosmic home delivery my name is gary how may i help you today hello id like to place an order certainly madam im afraid our computer system crashed earlier today ill have to take the details down on paper and then enter them later when its been fixed is that okay yes of course so can i take your name please yes its alexandra hornby sorry could you spell the surname for me h yes then o r n b y oh fine and then your address thats number 28 wood road which is in ilford i-l-f-o-r-d and thats near north chester the post codes nc1 um two f r thank you and do you have an account with us i do ive got the number here nine double four five six se
