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In the video tutorial, the speaker discusses a notable enhancement in the 2021 release wave 2 of Business Central, focusing on email capabilities and Word templates. Microsoft introduced the use of Word templates in Business Central 18, enhancing their application for email communications. Users can now add Word templates to various master records, such as customers and contacts. This feature allows the creation of multiple templates for different entities, simplifying the process of customizing emails. While the feature was initially available on limited pages, it can be easily integrated into additional pages as needed. The speaker emphasizes the ease of use and functionality of this enhancement.