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okay great so todays webinar is going to be about sms communication and customer service and how to do it and when so our guest for today is jan he is the co-founder of two-way yan can you please say hello to the audience hello good to be here thanks for having me its great to have you thank you so much for doing this webinar with us we are very excited and there is a lot to say on the topic today so i do want to have a bit of a brief of the introduction so im going to go in and introduce this topic a little bit today and then jan will also share um his thoughts on the topic so you know we all take it for granted now you know however the truth is that sms you know short messaging service has impacted all of us in ways that we dont really think about now no i i mean it started all right it was the root of any fast quick short non-verbal communication that we could actually receive in an instant and we could suddenly docHub one another no matter where we were because sms was first an