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In this QuickBooks Online tutorial, Mark from the QuickBooks team explains how to issue credits to customers. This is useful for reducing an invoice or rewarding loyal customers. He clarifies that a credit differs from a refund; a refund involves returning money, whereas a credit lowers what the customer owes now or in the future. To create a credit, you'll need to generate a credit memo. The steps include selecting "New" and then "Credit Memo" or "Give Credit," choosing the customer, selecting the products or services to credit, and specifying the credit amount. Additionally, you can create a new credit item without a set price to use in the memo.