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To create a credit memo, click "New" and choose "Credit Memo" under the "Customers" section. Select a customer, fill in the product details, input the quantity, and choose the tax rate, then save the memo. This memo can be applied to an open invoice for the customer. In this example, a payment of $71.65 was received against an invoice totaling $77.95, accounting for a credit memo of $6.30. The payment was made via check with the number 12347. The memo application is confirmed in the grid. If you like the content, please like and subscribe for more videos. Thank you!