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this is mark from the QuickBooks team you can easily issue credit to your customers in QuickBooks Online you might want to do this because you need to reduce a customers invoice for some reason or you might want to give a customer credit because theyre a good customer note the difference between credit and a refund is a refund happens when you need to send money back to a customer a credit is when you want to reduce what they owe you either now or in the future to give customers credit youll create a credit memo lets go over how to create a credit memo send it to a customer and then apply that credit to an invoice to start select new and credit memo or give credit depending on your view select the customer you want to give credit to then select the products and services you want to give them credit for then the amount of the credit you want to give them you can also select plus add new and create a credit item that doesnt have a specific price anytime you add it to a credit memo