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A Master Service Agreement (MSA) is a contract between two parties that outlines their expectations and responsibilities, aiming to streamline the contract process and future agreements. It includes key elements such as service applicability, confidentiality clauses to protect company secrets, delivery requirements specifying what and when services will be provided, and dispute resolution methods for handling conflicts. Additionally, the MSA defines geographic locations for the job execution and addresses intellectual property rights to clarify ownership and usage of all pertinent materials. An MSA may also be referred to as a Service Level Agreement (SLA).