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Effective correspondence, whether positive or negative, should be brief, clear, and easily understandable. This tutorial focuses on writing letters of complaint, addressing situations that fail to meet expectations, such as poor customer service, unfulfilled promises, or defective products. When drafting a complaint letter, it’s important to acknowledge your emotions, which may drive the need to inform someone or seek resolution. Start by drafting an initial letter, especially when feelings are heightened, but plan to discard that version. Subsequently, identify key points to present a more composed and focused message in your final letter.