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In this video tutorial by Ann from World Wide Speak, viewers learn how to make polite requests in emails. The lesson begins with tips on how to address the recipient, such as using “Dear Mark,” “Good morning, Mark,” or simply “Hi Mark,” with variations in punctuation. Ann emphasizes that while different forms of address are correct, some are more commonly used. The tutorial advises against starting the email with a direct request; instead, it recommends using an introductory sentence, which adds a layer of politeness. Ann plans to provide specific phrases and several examples to enhance understanding.