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In this video, Emily, the Home Bookkeeper, discusses the process of sending clients to collections for service-based entrepreneurs. She shares her experiences with challenging clients, including a real estate investor from Arizona who attempted to dispute invoice payments and a long-standing contractor from Salt Lake City, Utah, who may be filing for bankruptcy. Emily highlights that while these situations are not frequent, they do occur, particularly when clients try to gain services without payment. She notes the unfortunate financial circumstances of her clients and mentions that bankruptcy will be addressed in a future video, providing insights into dealing with such issues as a business owner.