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Emily, the Home Bookkeeper, guides business owners and freelance bookkeepers through the complexities of QuickBooks Online and shares insights on business and finance. In her latest video, she discusses the process of sending clients to collections, especially for service-based entrepreneurs. She recounts experiences with difficult clients, including a real estate investor who unsuccessfully disputed her invoices and a contractor in Salt Lake City who is likely heading towards bankruptcy. Emily highlights how rare such situations are, but they can occur. She indicates that bankruptcy will be addressed in a future video.