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hello my name is Richard Im an investigator in the Claims Manager department at the legal Ombudsman today Im going to talk you through completing an online complaint form this can be found via our website at call is often better for inquiries about what sort of complaints we can investigate and when when contacting us we need clear specific information in order that we can help you as quickly and efficiently as possible the complaint form is designed to capture this information the complaint form can be found via our website as previously mentioned on the bottom left of the homepage where it says make a complaint if you click on this this will take you to a page with a complaint form in both PDF and Word format when completing the complaint form please ensure that you write clearly please take extra tech care when writing numbers and email addresses and double check this information we take data protection very seriously so here we have the legal Ombudsman co