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Richard, an investigator in the Claims Manager department at the Legal Ombudsman, explains how to complete an online complaint form available on their website. For inquiries on the types of complaints they can investigate, he suggests calling for clarity. The complaint form, located at the bottom left of the homepage under "make a complaint," is available in both PDF and Word formats. He emphasizes the importance of providing clear and specific information to expedite the process. Care should be taken when entering numbers and email addresses, as data protection is a top priority.