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Hey Ninja, welcome back to my channel this is Rea once again, and thank you so much for being here in my channel. Today Im going to talk about one of the most requested topics here in our community and that is the email customer support tips and it took me so long to do this video because I dont know. It just took me so long but Im going to publish more non-voice related videos from today until probably the end of the month. We never know but just watch out for it. So keep watching if you are interested. One of the things that I do currently is to handle customer support for the customers of an e-commerce account or e-commerce website or store based in Canada. Thats one of the things that I do right now so this is something that I can share with you and Im excited to share with you because a lot of you have already been asking about this so enough of the talk, lets start with the first tip and.. Let me look at my notes here. First is familiarize your companys brand or style gui