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in this video you will learn how you can send Insurance claim approval alerts on SMS automatically so guys if you are running an insurance company or you are working in an insurance company and you want to notify your policyholders that you have approved uh the claim of their insurance this automation is for you here we have created a Insurance claim form for the policyholders with the help of Google forms application in place of Google forms you can use any other form Builder as well and as and when they are going to fill the form and submit the application the data will be saved in a separate Google spreadsheet and after that you can review the data and approve the claims and as you are going to update the status of the claim as approved in the Google sheet SMS will be delivered to the policyholders automatically and for that we are going to use twilio application right and we are going to connect Google forms and twilio in the trigger and action steps inside the automation workflow