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In this lesson, we're focusing on how to write apologies in emails, building on the previous lesson about polite requests. English offers various ways to apologize, tailored to your level of responsibility in a situation. The primary phrase we'll explore is "I'm sorry," which can be completed in three different ways: "I'm sorry if," "I'm sorry that," and "I'm sorry about." Each of these expressions serves different contexts and can be effective in email communication. We will begin by examining "I'm sorry if," considering its specific usage scenarios.