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In this video, Agile Coach Chris Gagne discusses the concept of a working agreement, which is a documented set of ground rules created by the team to enhance productivity and happiness. He highlights common issues that can hinder team performance, such as distractions from phones and laptops during meetings or late arrivals at stand-ups. To develop a working agreement, Gagne suggests using reverse psychology: teams should brainstorm potential failures, prioritize the top five risks based on likelihood and impact, and establish specific rules to mitigate those risks. For instance, the team might agree to limit distractions by requiring that phones and laptops be put away unless necessary for the meeting.