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The caller is contacting the Chase executive office regarding a complaint that was previously filed. They mention a need to verify details, including the last four digits of the caller's Social Security number. The caller explains their complaint involves attempts to deposit a promissory note at several local Chase branches. They reference legal backing under UCC codes, stating that a signed promissory note is considered legal tender. The caller is seeking clarification on the situation, as they were informed by a representative that their concerns were noted.