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Aug 6th, 2022

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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, providing users with upgrade and migration capabilities. Key benefits of an SMA include access to the latest releases of PCDMS, ongoing software development, version compatibility with customers and suppliers, and unlimited technical support. While technical support can be accessed without an SMA for a fee of $150 per issue, having an SMA offers greater advantages. To order an SMA upgrade, a quote is provided, and upon receiving a purchase order, updates are typically sent out within a week in a kit containing a pen, USB flash drive, and agenda book, among other items.

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