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Access On-Demand is a rapidly growing home health technology company that supports over 1.5 million patients and is trusted by more than 7,000 healthcare organizations. They prioritize continuous training and provide content for learning anytime, anywhere. In this presentation, Susanna Welch, the CAPS Research Coordinator, will overview the Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey. The session will cover how the survey operates from an administrative viewpoint, details of the survey questionnaire, its impact on home health agencies, strategies to optimize survey scores and performance, and the roles of staff in enhancing agency scores.