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This video tutorial covers the key considerations for effectively conducting telephone consultations in healthcare. It highlights the increasing prevalence of phone consultations, which offer convenience for patients who may have difficulties attending in-person appointments. However, it warns against the tendency to cut corners during these calls, which can lead to missed important details in a patient's story. While many of the communication skills previously discussed apply, the tutorial emphasizes the need for clarity and thoroughness in phone consultations to ensure optimal patient care.
